FAQ & policies
Clear answers, same warmth.
Policies align with Katie’s other brands: digital products are all sales final, with email help for file problems. Email signups are weekly tips only — no free gift.
Digital collections
Are digital products refundable?
All sales are final for digital downloads. If a file is missing, corrupt, or won’t open, email us and we’ll help.
How are guides delivered?
Once Shopify checkout is live, digital guides deliver automatically by email/download link. This preview does not take payment.
Do collection products cost extra?
Yes. You buy the digital guide. Rugs, pillows, lamps, and other pieces are purchased separately (or later via The Home Edit).
Are prices final?
Prices on this preview are proposed for digital design guides (roughly $24–$59). Final pricing will be confirmed before launch.
Style My Room
Is the AI stylist live?
Not yet. The page shows the full journey and a waitlist. Generated images will be labeled as visualizations.
How will photos be used?
Planned: only to create your styling plan; optional deletion after delivery; no sale of photo data. Final privacy policy still needed before launch.
The Home Edit
Can I buy physical products now?
No. The shop is opening soon. Example product cards are layout templates only and are not for sale (SHOP_LIVE=false).
Returns for physical goods?
Physical return policy will be set with the supplier and commerce platform before launch — not invented here.
What do I get if I join the list?
Weekly tips only. No free gift attached to signup.
Questions: hello@softcoastco.com (placeholder inbox until brand email is connected).